Returns Policy

A. RETURNS

At Tayler Wines, we sell all of our products with a 14-day Satisfaction Guarantee to ensure you are completely satisfied with your purchases.

We will gladly refund your money in full - minus original shipping costs - as long as the item has not been used and is returned in its original packaging.

We hope it never comes to this, but if it ever does, please contact us on +27 11 788 2895 during business hours (Monday to Friday - 9am to 4pm) and let us know why you were not happy with your purchase.

If there was something we forgot to mention in our product description or if the product does not meet your expectations, we'd like to know!

B. SECURITY

Ordering from Tayler Wines is safe and secure. From the moment you enter our "shopping cart", you are on a secure server, using what is called SSL (secure socket layer) technology - the industry standard - and Interway, among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

C. PRIVACY

We completely respect your privacy at Tayler Wines. We will never sell, rent or give away your name, email or address to anyone.

We will use your email address only to communicate with you about your orders. If you would like to receive news or information on special promotions, please contact us at orders@taylerwines.co.za

Please note that if you register as a customer, your shipping details and billing details will be kept in a secure server for your use the next time you shop with us. However, this information is exclusively used for the handling of your orders and for your added convenience. It will never be sold, rented or given away to a third party.

D. BREAKAGES AND ULLAGES

At TAYLER WINES, we sell only wines of the highest quality however, any breakages or ullages must be noted on the courier documents at the time of acceptance of delivery. We will gladly refund your money in full - minus original shipping costs - as long as the item has not been used and is returned in its original packaging.

We hope it never comes to this, but if it ever does, please contact Mark on +27 11 788 2895 during business hours (Monday - Friday, 9am - 4pm) and let us know why you were not happy with your purchase. If there was something we forgot to mention in our product description or if the product does not meet your expectations, we'd like to know!

All orders can be returned to:

TAYLER WINES

61 Nguni Road

Longmeadow West

Edenvale

South Africa

Attention: On - line Returns

E. HELP

HOW DO I PLACE AN ORDER?

1. Select a category from the navigation to display the products you are looking for.
2. Click on the "Order Now" button associated with the product you would like to order. The product will be listed in the your shopping cart along with any previously selected items.
3. From the shopping cart click on "Continue Shopping" if you would like to view or purchase other products.
4. Once you have added all the products you wish to purchase, click "Checkout" from your shopping cart to continue the order process.
5. Follow the steps presented to complete your order.
6. You will be sent an order confirmation email on completion of your order.
7. Once your order has been despatched you will receive a shipping confirmation email.

I HAVEN'T RECEIVED MY ORDER YET!

Normal delivery time is 2-3 business days. If you did not receive a "back order" notification or a "shipment" notification from us, please contact us as soon as possible.

I WOULD LIKE TO REPORT A PROBLEM WITH THE SHOPPING SITE.

Thanks for letting us know! We have gone through the Tayler Wines site with a fine-toothed comb to make sure you don't experience any problems during your time with us. If however, you do experience a glitch at Tayler Wines , please let us know what the problem was and where you experienced it. We'll make sure to fix the problem as soon as possible. Click here for our contact details.

I HAVE A QUESTION OR A SUGGESTION!

Your feedback and/or suggestions are important to us. Please contact us or send us an email.

GRRR! I WOULD LIKE TO REGISTER A COMPLAINT!

By all means, please do. If you are unhappy, we are unhappy. And we would like to change that and ensure you come back to Tayler Wines. Click here to get our contact details.

YOU STILL HAVEN'T ANSWERED MY QUESTION!

If you've gone through this list of possible concerns and you don't find yours addressed by any of the above, please contact us directly with your questions, concerns or comments!

The question or concern you might have might be the same many of our other shoppers have. So please let us know so we can address it, add it to our "Help" section and continue making Tayler Wines South Africa's preferred online store!

F. SHIPPING

Order confirmation
When you submit your order to us, you will receive an email confirming that we have received your order and are processing it.

Shipping confirmation
You will then receive a second email from us at some point to notify you as soon as your order has been shipped. This second email should include tracking information if you have selected a courier service for delivery. All orders placed Monday through Friday are shipped the day that we receive them, if in stock.

Orders submitted on a weekend
Weekend orders are shipped on Monday. Please contact us if you do not receive a second email from us within 2 business days confirming shipment of your order.

Delivery to P.O. Box
Our courier service provides "door-to-door" service and does not deliver to P.O. boxes. Please provide us with your work address if you would like your order delivered to your office.

Item not in stock
If the order is no longer in stock, you will be notified within one business day and be given the opportunity to either backorder or cancel.

I trust the above information will be of value to ensure a great on-line store.